QuWave Company Policies

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Satisfaction Guarantee:

All of our products are sold with an unconditional 30 day money back guarantee. When you receive your product, you have 30 days from the day you receive it, to try it out and evaluate it. If you do not like it for any reason, you can return it for a fill refund.

Returns:

If you are not satisfied with your purchase for any reason, you may return it within 30 days for a full refund. Please email us for an RMA number. Then please send the returned product with your name, address, and the RMA number inside the package. Please send the package with delivery confirmation to:

QuWave PDC LLC
Box 439
Ledgewood, NJ 07852
818-478-9283

All items returned must be complete and not be damaged form abuse, neglect, improper use or care, etc. You are responsible for sending the product back to us, and you have to pay the shipping costs to return the product. Once we receive the returned product, we will issue you the refund via the same method that you used to make the payment when you placed your order. Please note that it takes about 5 business days to process your refund and have it appear back on your credit card. If you do not see the refund on your credit card within 2 weeks after we receive your return, please contact us immediately so we can check on the transaction.

Shipping:

We ship the items you ordered within 3-5 business days after we receive your order. Please note that we are not set-up for same-day shipping, however, if a customer has an immediate need, please let us know and we will do our best to get the order shipped sooner.

Products are usually in stock, but if for some reason a product is out of stock, we will contact you via email or telephone, and then you will have the option of either cancelling your order, or waiting until the product is in stock.

We normally always ship via USPS. All packages are shipped via Priority Air Mail, with a tracking number. The tracking information will be emailed to you automatically when the shipment is made. You can check tracking information while your shipment is in transit by logging into USPS.com and entering your tracking number. Please note that USPS tracking information is not real-time and gets updated only a couple of times per day.

Shipping Charges:

We charge a flat shipping fee per each order you place. This covers up to 5 items - larger packages may incur additional shipping charges. The shipping charges are as follows:

Anywhere within the US, including Hawaii and Alaska: $10 per shipment.
Canada: $19 per shipment
International: $39 per shipment

International Shipping

Please be aware that international shipments take additional time to go through customs, and Canada is also considered an international destination. We find that USPS tracking information for international shipments is updated sporadically.

Please be aware that in most countries you will be required to pay a customs duty tax and an additional VAT tax. This can range anywhere from 5% to 50% of the value of the package. If you are concerned about this, please contact your local post office to find out how much taxes you will need to pay before you place an order with us.

Recipient is responsible for any and all duties or taxes incurred by customs agencies. We will not accept returns from customers for unexpected customs/import fess. All items entering a foreign country are subject to customs inspection and the assessment of duties and taxes in accordance with that country's national laws. If duties and taxes are assessed on an item shipped, they are collected from the recipient, not the shipper. We are not responsible for customs import duties/fees incurred by the customer. We are also not able to provide an estimate of the cost of potential duties that may be assessed to a particular package.

International shipments are subject to possible opening of and inspection of goods by customs officials in the country of delivery. We are not responsible for orders that are held up, damaged by, or refused entrance by customs. There is a great variation in the time it takes to go through customs and your package can get delayed by anywhere from two days to three weeks, so please be patient and understand that once we ship a package, it is out of our hands and there is nothing anyone can do to speed-up your shipment.

If you refuse to pickup your package at your post office or refuse to pay the customs/VAT taxes, the post office will return the package at their convenience using the slowest delivery method, and they might charge us an additional fee for sending the package back to us. In this case, we will only issue you a refund once we receive back the returned package. We will then issue you a refund, but we will subtrack our shipping fee and any returned shipping fees charged by the post office. So PLEASE DO NOT REFUSE DELIVERY OF AN INTERNATIONAL SHIPMENT!!!!!.

We are not responsible for reshipping orders that are refused at customs. If customs refuses a package, sends it back to us, and we receive it back from them, we can issue you a refund for the order. In the event the package is not returned to us by customs or is lost in transit from them to us, we cannot issue you a refund. We are not responsible for paying for the package to be returned to us or for reimbursing the customer for that cost.

If an international shipment is returned, we are not responsible for reimbursing the customer for any customs fees or taxes - we can only make a refund of the payment the customer has made to QuWave directly.

Payments:

Before we can ship your order, we need to receive your full payment for the products and shipping charges. You may enter your order online into our shopping cart (preferrable), or you may place an order by mail, fax, or on the telephone (anytime 24/7).

We accept payments with any Debit/Credit card that has the Visa or Mastercard logo, Discover card, via PayPal, and Google Wallet Checkout. We do not accept the American Express card.

You may also pay for your order by sending a money order (in US $), or a personal/business check (must be drawn on a US bank in US $). Please be aware that with checks there is a 5 day waiting period to make sure the check clears before we ship your package.

For international shipments, you can also pay with a bank wire transfer. If you would like to pay with a wire transfer, please send in your order via email, and we will reply with a Proforma Invoice with all the required information.

We do not accept CODs or Western Union payments.

Damaged Products:

If you receive a damaged product, please contact us immediately for a replacement.

Warranty:

All our products carry a full 1 year warranty. This covers parts and labor and the cost of shipping the products back to you. If you have a defective product please contact us immediately. You will need to return the defective product at your expense.

We also offer an after-warranty flat rate service of $49. This covers either repair or exchange of your unit (with a new one year warranty on the repaired product).

This also covers return shipping of the unit back to you if you are located within the USA. (International customers must pay an additional shipping charge, please contact us before returning the unit for service.).

You are responsible for sending the product back to us at your expense so we can service it.

Battery Replacement:

Some of our products use an internal rechargeable battery (the Personal line of products). This battery is NOT user replaceable and is similar to a battery used in your cell phone. Just like your ipod or a cell phone, the battery will start being less efficient after about three years of operation at which time the unit will need to be recharged more often. So, instead of charging once per week, you might need to charge it twice a week.

We offer an after-warranty flat rate battery replacement service for $39. This covers the installation of a new battery with a full one year warranty. This also covers return shipping of the unit back to you if you are located within the USA. (International customers must pay an additional shipping charge, please contact us before returning the unit for service.).

You are responsible for sending the product back to us at your expense so we can service it.