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All of our products are sold with an unconditional 30 day money back guarantee. When you receive
your product, you have 30 days from the day you receive it, to try it out and evaluate it. If you do not like it
for any reason, you can return it for a fill refund, no questions asked.
If you are not satisfied with your purchase for any reason, you may return it within 30 days for
a full refund. Please email us for an RMA number. Then please send the returned product with your name, address,
and the reason for returning inside the package. Please be aware that we do not provide return labels and we do not
pay for the return postage. Please send the package with delivery confirmation to:
QuWave PDC LLC
Ledgewood, NJ 07852
All items returned must be complete and not be damaged in any way from abuse, neglect,
improper use or care, etc. You are responsible for sending the product back to us, and you have to
make your own label and pay the shipping costs to return the product. Once we receive the returned product, and
inspect it for damages, we will issue you the refund via the same method that you used to make the payment when you
placed your order (except if you made payment with a bank wire transfer, we will make your refund by sending a
company check - no exceptions). Please note that depending on the banks, it takes up
to 5-15 business days to process your refund and have it appear back on your credit card. If you
do not see the refund on your credit card within 3-4 weeks after we receive your return, please contact us
immediately so we can check on the transaction. You need to provide an email address so we can send a confirmation
of the refund.
WE ARE NOT RESPONSIBLE FOR RESELLER RETURNS: We will only refund your purchase if it was made
from us directly. If you purchased the item from a reseller, then you need to contact the reseller and return the
products to him and make sure he gives you a refund.
Order processing typically takes 1-3 business days after we receive your order
until it is shipped. Please note that we are not set-up for same-day shipping, however, if a customer
has an immediate need, please let us know and we will do our best to get the order shipped sooner. WE DO NOT OFFER
SAME DAY OR EXPRESS SHIPPING.
Products are usually in stock, but if for some reason a product is out of stock, we will contact
you via email or telephone, and then you will have the option of either cancelling your order, or waiting until the
product is in stock.
We normally always ship via USPS. All packages are
shipped via Priority Air Mail, with a tracking number. The tracking information will be emailed to you
automatically when the shipment is made. You can check tracking information while your shipment is in transit by
logging into USPS.com and entering your tracking number. Please note that USPS tracking information is not
real-time and gets updated only a couple of times per day.
note that if you are returning a product for any reason, you will have to make your own shipping label
and pay the shipping costs to return the product.
We charge a flat shipping fee per each order you place. This
covers up to 5 items - larger packages may incur additional shipping charges. The shipping charges are as
Anywhere within the US, including
Hawaii and Alaska: $10 per shipment.
Canada: $19 per shipment
International: $39 per shipment
Please note that if you are
returning a product for any reason, you will have to make your own shipping label and pay the shipping
costs to return the product.
Please be aware that international shipments take additional time to go through customs, and Canada is also
considered an international destination. We find that USPS tracking information for international shipments is
Please be aware that in most countries you will be required to pay a customs duty tax and an additional VAT tax.
This can range anywhere from 5% to 50% of the value of the package and on your country's tax rates. If you are
concerned about this, please contact your local post office to find out how much taxes you will need to pay before
you place an order with us.
Recipient is responsible for any and all duties or taxes incurred by customs agencies. We will not accept
returns from customers for unexpected customs/import fess. All items entering a foreign country are subject to
customs inspection and the assessment of duties and taxes in accordance with that country's national laws. If
duties and taxes are assessed on an item shipped, they are collected from the recipient, not the shipper. We are
not responsible for customs import duties/fees incurred by the customer. We are also not able to provide an
estimate of the cost of potential duties that may be assessed to a particular package.
International shipments are subject to possible opening of and inspection of goods by customs officials in the
country of delivery. We are not responsible for orders that are held up, damaged by, or refused entrance by
customs. There is a great variation in the time it takes to go through customs and your package can get delayed by
anywhere from two days to three weeks, so please be patient and understand that once we ship a package, it is out
of our hands and there is nothing anyone can do to speed-up your shipment.
If you refuse to pickup your package at your post office or refuse to pay the customs/VAT taxes, the post office
will return the package at their convenience using the slowest delivery method, and they might charge us an
additional fee for sending the package back to us. In this case, we will only issue you a refund once we receive
back the returned package. We will then issue you a refund, but we will subtract our shipping fee and any returned
shipping fees charged by the post office. So PLEASE DO NOT REFUSE DELIVERY OF AN INTERNATIONAL SHIPMENT!!!!!.
We are not responsible for reshipping orders that are refused at customs. If customs refuses a package, sends it
back to us, and we receive it back from them, we can issue you a refund for the order. In the event the package is
not returned to us by customs or is lost in transit from them to us, we cannot issue you a refund. We are not
responsible for paying for the package to be returned to us or for reimbursing the customer for that cost.
If an international shipment is returned, we are not responsible for reimbursing the customer for any customs
fees or taxes - we can only make a refund of the payment the customer has made to QuWave directly.
Before we can ship your order, we need to receive your full payment for the products and shipping charges. You
may enter your order online into our shopping cart (preferable), or you may place an order by mail, fax, or on the
telephone (anytime 24/7), or via the online chat.
We accept payments with any Debit/Credit card that has the Visa or Mastercard logo, Discover card, and via
PayPal. Please note that we do not accept American Express cards.
You may also pay for your order by sending a money order (in US $), or a personal/business check (must be drawn
on a US bank in US $). Please be aware that with checks there is a 5 day waiting period to make sure the check
clears before we ship your package.
For international shipments, you can also pay with a bank wire transfer. If you would like to pay with a wire
transfer, please send in your order via email, and we will reply with a Proforma Invoice with all the required
We do not accept CODs or Western Union payments.
Our right to not accept your order or cancel your
We reserve the right to refuse any order for whatever reason or for no reason. We also reserve the right to
cancel any purchase (an order already accepted by us) for any reason without being liable for any damage or
costs other then refunding your payment if it has already been accepted.
Occasionally, we offer discounts for some of our products. This is given as a
discount code which you enter into the shopping cart. Please be aware that these discount codes can only be used on
individual units, and not on the bundled packages. If you place an order for a bundled package and use a discount
code, your order will be cancelled.
If you receive a damaged product, please contact us
immediately for a replacement.
All our products carry a full 1 year warranty. This covers parts and labor and the cost of shipping the products
back to you. If you have a defective product please contact us immediately. You will need to return the defective
product at your expense.
We also offer an after-warranty flat rate service of $49. This covers either repair or exchange of your unit
(with a new one year warranty on the repaired product).
This also covers return shipping of the unit back to you if you are located within the USA. (International
customers must pay an additional shipping charge, please contact us before returning the unit for service.).
You are responsible for sending the product back to us at your expense so we can service it.
Some of our products use an internal rechargeable battery (the Personal line of products). This battery is NOT
user replaceable and is similar to a battery used in your cell phone. Just like your ipod or a cell phone, the
battery will start being less efficient after about three years of operation at which time the unit will need to be
recharged more often. So, instead of charging once per week, you might need to charge it twice a week.
We offer an after-warranty flat rate battery replacement service for $39. This covers the installation of a new
battery with a full one year warranty. This also covers return shipping of the unit back to you if you are located
within the USA. (International customers must pay an additional shipping charge, please contact us before returning
the unit for service.).
You are responsible for sending the product back to us at your expense so we can service it.